Contact support
Need help with Socialscale? Our team is here to assist.
Email Support
For general questions, technical issues, billing inquiries, or product support, please contact us at:
support@socialscale.ai
We aim to respond to all support requests as quickly as possible during business hours.
Account Management
If you have a dedicated account manager, you can also reach out to them directly for assistance with:
- Account-related questions
- Campaign support
- Creator management
- Platform onboarding
- Strategic guidance
Your account manager will be able to provide personalized support based on your organization’s needs.
Before Contacting Support
To help us resolve your issue faster, please include:
- A clear description of the issue or question
- Screenshots (if applicable)
- Relevant campaign, creator, or product details
- Steps to reproduce the issue
We look forward to helping you get the most out of Socialscale.