Getting Started
View allComplete your Get Started checklist
Socialscale's own onboarding checklist is five steps. Here's what each one actually unlocks, and where to go for the full how-to on each.
Configure your AI Workforce and start scoring content
Turn on Socialscale's four AI agents in the right order, sync your product catalog alongside them, and understand exactly what each one unlocks downstream.
Sync your product catalog with Product Center
Connect Shopify or add products manually so every downstream feature — scoring, storefronts, campaigns — has something real to work with.
AI Workforce
View allAI Content Scoring Agent: how content gets scored
The cheapest, most foundational agent in your AI Workforce — it's what puts a Brand Safety, Hook, Product Fit, and Content Quality number on everything you track.
Content Tagging Agent: how content gets matched to products
The agent that turns raw tracked content into attributable content — a visual model matching what's actually shown and said against your Product Center catalog.
Social Commerce Expert Agent: summaries, transcripts, and tips
The agent that reads and watches your content for you — transcribing, summarizing, and surfacing recommendations across your library.
Ad Agent: connecting paid performance to your content
Pulls performance directly from your connected ad accounts and attaches it to the same content record — so organic and paid live on one timeline, not two.
Tracking
View allAuto-track your social channels
Connect creator profiles and individual posts so new content flows into Socialscale automatically, instead of manual exports and screenshots.
Import creator content only when they mention you
Auto Import Future Content isn't all-or-nothing — scope it so only posts that actually mention your brand or products get pulled in.
How content and ad performance data stays up to date
Understand how Socialscale refreshes scores, tags, and ad metrics in the background — and how to tell when data is fresh vs. stale.
Creator Hub
View allSet up your Creator Hub
Create your branded creator platform — the sign-up experience creators use to join, get their own storefront, and start collaborating.
How creator storefronts work
Every creator who joins your Creator Hub gets a shoppable storefront. Here's what's on it, where it comes from, and how sales get attributed.
Creator payments: how payouts work
Socialscale is the Payer of Record for your creator program — top up your Marketing budget once, and Socialscale handles payment, tax, and compliance for every creator.
Automate creator and post approvals
Decide whether new creators and their posts need your manual sign-off, or should flow straight through automatically.
Content & Data
View allContent Library: folders, review, and AI scores
A tour of where all your tracked content lives — how to organize it, what needs your attention, and how to read the scores next to each post.
Reading a Content/Detail page
Everything on a single piece of content, explained — the AI Score breakdown, the performance row, Products (n), Revenue/Cost/ROAS, and the transcript underneath it all.
Reading a Product/Detail page
What's on a single product's page — the catalog data that feeds visual matching, which creators and content featured it, and its own Revenue, Cost, and ROAS.
Custom fields: track what matters to you
Every post already carries system and ad-platform fields. Custom Fields let you add your own — the ones nobody else's dashboard has.
Import content from ad accounts and cloud storage
Beyond social links and auto-import, Content Library can pull directly from TikTok Ads and connected cloud storage — useful for content that never lived on social in the first place.
Campaigns
View allUnderstanding campaigns
Campaigns fund creator activity from one Marketing budget, live inside both your admin view and each creator's own Creator Hub, and pay out automatically.
Campaigns: choosing a collaboration type
Every collaboration is built around what you want a creator to actually do. Here are the four types and how to pick one.
When to use Socialscale's managed services
Sometimes the right move isn't a better workflow — it's handing the workflow to someone else. Here's what Managed Services actually takes off your plate.
Creators
View allMy Creators: reading a creator's profile
Your full creator roster lives here, each with an AI score, social stats, and the toggles that control what gets tracked automatically.
Creator Recruitment: your prospect pipeline
Before someone is a creator, they're a contact. Here's how the prospect list fills up and how to move people through it.
Distribution
View allWebsite Widgets: make your site shoppable
Turn tracked content into a shoppable gallery on your own website — distinct from creator storefronts, and built from your own content library.
AI Video Studio: generate ads from your product data
A chat-based video generator that already knows your products, creators, and performance data — so prompts stay short and results stay on-brand.
Organize Website Widgets with Libraries and Collections
A widget needs a source to pull content from — here's the difference between a Library and a Collection, and when to use each.
Reporting & Account
View allHow content and creators become revenue-generating assets
The question behind most of Socialscale: how does a post actually connect to a sale? Here's the full mechanism, end to end.
Dashboard: your reporting home
The top-level view of your whole account — views, GMV, engagement, and leaderboards for creators, products, and videos.
Understanding revenue, cost, and ROAS
How Socialscale calculates blended profitability per creator, per piece of content, and per product — and where you'll see it.
Credits and marketing budget: two separate balances
Credits fund AI Workforce and tracking. Marketing budget funds campaigns and creator payments. They're shown next to each other in the top bar, but they're not the same pool.
Manage your billing and subscription
Your subscription is what you pay Socialscale for the platform — separate from both Credits and Marketing budget, which fund usage inside it.
Team and permissions: roles and access
Bring teammates into your account with the right level of access — from full ownership down to read-only reporting.